FAQ’s

Q: What is your return policy?

A: We get it, sometimes things just don’t work out. While we do not issue refunds, we’ll accept exchanges or issue credit minus shipping costs for unworn, unwashed merchandise with original store tags attached and in original packaging within 14 days of your order date. If you receive an item that is damaged, please e-mail us directly at rosalie@shoprng.com.

Note: Due to hygienic reasons (and Covid-19), all face covering sales are final sale.

All beauty, wellness & lifestyle products are final sale and therefore non-returnable. Feel free to contact us with any questions you may have before purchasing.

Q: When will my order ship?

A: We will do our best to process and ship your item as quickly as possible.  Orders will generally be packed and shipped the next business day, but may sometimes take up to 48 hours, depending on product availability and order volume. Orders received after 4pm CT on Fridays will ship the following Monday morning, though we will do our best to ship it out sooner.

Q: Why are your products so expensive?

A: This is a great question! Shop RNG sources our products from small, emerging designers who produce high quality products in small volumes. That means that their base materials are more expensive, and they are often creating pieces by hand (or working with a small team of manufacturers or seamstresses who are still casting, molding, cutting, sewing, finishing by hand). Their products are often made in the USA, or in collaboration with traditional craftspeople in a specific region.  So the cost of the product reflects all of the above: superior materials, hand-finished work, small volumes, a lack of sweatshop labor.